This Policy
was last updated in November 2004.
Introduction
Collection of Personal Information
Use of Personal Information
Disclosure of Personal Information
Privacy on Our Web Sites
Security of Personal Information
Access to Information
Corrections and Concerns
Effect of Policy
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Introduction
Value Enhancement Management (VEM) believes that privacy is an important
individual right and is important to our own business and the businesses
of our clients and customers.
In this policy we set out the standards to which we are committed
in ensuring the privacy of individuals. We are also bound to comply
with the National Privacy Principles as set out in the Privacy Act
1988.
This document provides general information about our information
handling practices. Where we directly collect information from individuals
we endeavour to provide more specific privacy statements or disclosures
at the point of collection, including on our Web site.
Collection of
Personal Information
VEM only collects personal information if it is necessary for our
business purposes. The information we collect will depend on the
purpose for which it is collected – it may be limited to contact
details where we interact with the public (eg in the case of a Web
site request or registration, or when you choose to take part in
a survey), or it may include more detailed information where a client
relationship exists (for instance financial details if we are engaged
to perform financial services). We rarely need to collect sensitive
information (such as health, ethnicity, religion) and will not do
so without consent.
Use of Personal
Information
We generally use personal information for the primary purpose for
which it is collected. That may include supplying our services or
responding to an individual's request.
Depending on the purpose for which we have collected personal information
(eg. registration for a VEM event or a request for particular information
or material), we may store some of the information in VEM’s
CRM system. Some or all of this information may be available to
authorised staff of VEM for use in accordance with this policy.
We may use personal information for business purposes which relate
to the primary purpose of collection. We may also use contact information
to market our related services. However, the individual always has
the opportunity to elect not to receive further marketing information
from us by writing to the Privacy Officer, VEM, Level 1, 351-353
Elizabeth Street, Melbourne or email us on info@vemanage.com
Internally, we have controls and procedures to ensure that personal
information provided to us remains confidential. All of our staff
are trained in privacy and are bound by strict duties of confidentiality
to VEM and its clients.
We will not collect or use personal information in ways other than
as stated in this policy unless we have obtained an individual's
consent. In some cases we may specifically request a consent form
to be signed. In other cases consent may be implied (for instance,
where an individual gives us information after being fully advised
of how it will be used).
Disclosure of
Personal Information
We do not sell or trade personal information, or allow third parties
to use that personal information for their own purposes.
Sometimes, our business needs require that external contractors
or suppliers assist us with information handling. This may include
such processes as off-site security storage, website hosting, electronic
database management, or management of a VEM event.
If information needs to be accessed by a third party, we attempt
to limit that access to the extent necessary for the third party
to provide services to us or to perform its functions. We will ensure
that those suppliers and contractors are also bound by duties of
confidentiality, and by the same privacy obligations as VEM itself.
In all other cases, we will only disclose personal information to
a third party if the disclosure is permitted by law (including under
the National Privacy Principles).
We also ask our clients to confirm that they have made their own
disclosures or obtained consents before they pass any personal information
to us.
Sometimes we may need to transfer personal information outside of
Australia for example where the client is based overseas.
Privacy on Our
Web Sites
This policy applies equally to any personal information we collect
via our Web site, including the site at vemanage.com. Apart from
personal information you provide to us intentionally (eg. where
you make a request or complete a registration form), this section
explains some other ways in which VEM collects information via its
Web site.
In order to properly manage our Web site, we may log certain statistics
about the users of the sites, for example the users’ domains
and browser types. None of this information specifically identifies
an individual and it is used solely to ensure that our Web site
presents the best possible navigational experience for visitors.
Because VEM wants your Web site experience to be as informative
and resourceful as possible, we provide a number of links to Web
sites operated by third parties. You should be aware that we are
not responsible for the privacy practices or policies of those sites.
We encourage you to review each Web site’s privacy policy,
especially if you intend to disclose any personal information via
that site. A link to another non VEM web site is not an express
or implied endorsement, promotion or warranty of the products or
services offered by or accessible through that site or advertised
on that site.
Security of Personal
Information
VEM aims to achieve industry best practice in the security of personal
information which it holds. It is our policy to destroy personal
information once there is no longer a legal or business need for
us to retain it.
Access to Information
We will provide access to personal information upon request by an
individual, unless a request is unreasonable and the National Privacy
Principles would permit us to decline that access (for instance,
where granting access would infringe another person's privacy).
Clients who wish to gain access to their personal information should
contact their VEM representative. Non-clients may contact us by
writing to the Privacy Officer, VEM, Level 1, 351-353 Elizabeth
Street, Melbourne or emailing us on info@vemanage.com
When you make a request to access personal information, we will
require you to provide some form of identification (eg. driver’s
licence or passport) so we can verify that you are the person to
whom the information relates. In some cases we may also request
an administrative fee to cover the cost of access.
Corrections
and Concerns
If you believe that information we hold about you is incorrect,
or if you have concerns about how we are handling your personal
information then we ask that you contact us and we will try to resolve
those concerns.
If you are a client you should contact your normal VEM representative.
If you are not a client please write to us at: VEM, Level 1, 351-353
Elizabeth Street, Melbourne or emailing us on info@vemanage.com
Effect of Policy
This policy does not form a contract between an individual and VEM.
The policy may also be subject to change. Whenever you need to refer
to this policy you should contact us, or check our Web sites, for
the most up to date version.
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